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We understand that unexpected situations can arise, and you may need to cancel or reschedule your cleaning appointment. We do our best to accommodate schedule changes whenever possible.

24+ Hours Notice:

Cancellations or reschedules made more than 24 hours before your scheduled appointment may be done at no charge.

24 –12 Hours Notice:

Cancellations or reschedules made within 24 –12 hours of your appointment will incur a $25.00 + GST administrative fee.

Less than 12 Hours Notice:

Cancellations made within 12 hours of your appointment will incur a $50.00 + GST fee to help cover lost scheduling time and staff preparation.

Same-Day Cancellations or No-Shows:

Cancellations made on the same day of service will be charged 50% of the booking total, as our cleaning professionals have already allocated their time for your service.

If the cleaning technician is unable to access the property (for example, due to a locked door, incorrect gate code, or unnotified security personnel), or if the Client cancels their appointment after the cleaning professional has arrived or has begun traveling to the Client's location of service, the Client will be charged 80% of the scheduled service fee to compensate for the lost time and travel expenses.

These policies allow us to fairly compensate our staff and maintain consistent, reliable service for all clients.

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